Gas service interruption in Coal Creek Canyon – note from Xcel Energy:
This morning, debris from the recent flood clogged equipment that provides natural gas service to the canyon. As a result, we have had to shut off your service and are now re-building the equipment (a regulator station) and expect to have that work finished this afternoon. Our crews are going door-to-door to turn off natural gas valves in homes and then will return to relight appliances.
We anticipate having service restored to many customers today, but because of difficult access, some may need to be completed tomorrow.
Please remember that a person 18 years or older must be home to allow our crew to enter and to remain in the home until we complete our work.
I’m sorry this has happened during a cold day. The crews are working as quickly and safely as they can. Hopefully, this will be the last flood issue we have.
As an important safety reminder, if you ever detect a sulfur or “rotten egg” smell inside your home, it could be the odorant we put in natural gas to help detect leaks. If you notice that smell, leave your home immediately. Do not turn any electrical devices on or off and never use any phone until you are outside and safely away from the area. Then, call 911 or call us at 1-800-895-2999.